Privacy Policy

1. Information We Collect

Personal Information: We collect information that you provide directly to us, including:

• Name
• Mobile phone number
• Delivery address
• Email address (optional)
• Payment information (processed securely through our payment gateway)
• Order history and preferences

Automatically Collected Information: When you visit our website or use our mobile application, we may automatically collect:

• Device information (device type, operating system)
• IP address and location data
• Browser type and version
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

2. How We Use Your Information

Order Processing: We use your information to process and fulfill your orders, including processing payments, arranging delivery, and sending order confirmations.

Customer Service: We use your information to respond to your inquiries, provide customer support, and address any issues or concerns you may have.

Marketing and Communications: With your consent, we may use your information to send you promotional offers, newsletters, and updates about our products and services. You can opt-out of marketing communications at any time.

Improving Our Services: We analyze usage data to understand how users interact with our website and mobile application, helping us improve our services, user experience, and product offerings.

Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, including responding to government requests and protecting our legal rights.

3. Information Sharing and Disclosure

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment gateway providers (for processing payments)
• Logistics and delivery partners (for delivering your orders)
• IT service providers (for hosting and maintaining our systems)
• Marketing and analytics service providers (for improving our services)

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders or government regulations.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

With Your Consent: We may share your information with your explicit consent for specific purposes.

4. Data Security

Security Measures: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure payment processing through PCI DSS compliant gateways
• Regular security assessments and updates
• Access controls and authentication measures
• Secure storage of sensitive information

Limitations: While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

5. Cookies and Tracking Technologies

What Are Cookies: Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.

Types of Cookies: We use essential cookies (necessary for website functionality), analytics cookies (to understand usage patterns), and marketing cookies (to deliver targeted advertisements).

Managing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request correction of inaccurate or incomplete information.

Deletion: You have the right to request deletion of your personal information, subject to legal and contractual obligations.

Opt-Out: You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Portability: You have the right to request a copy of your data in a structured format.

7. Data Retention

Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order Information: We typically retain order information for 7 years for accounting and legal purposes.

Marketing Data: We retain marketing consent and preferences until you withdraw your consent.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information immediately.

10. Changes to This Privacy Policy

Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

Notification: We will notify you of any material changes to this Privacy Policy through our website or email.

11. Compliance with Indian Laws

IT Act, 2000: We comply with the Information Technology Act, 2000, and its associated rules and regulations.

Digital Personal Data Protection Act: We comply with applicable provisions of India's Digital Personal Data Protection Act.

RBI Guidelines: For payment processing, we comply with the Reserve Bank of India's guidelines for payment system operators.