Terms and Conditions

Product Information

Accuracy of Information : We strive to ensure that all product descriptions on our Site are accurate, complete, and up-to-date. This includes details such as product name, description, specifications, and prices. However, due to factors like changes in product availability or manufacturing, there may be occasional discrepancies. We do not warrant that the descriptions are entirely accurate, complete, reliable, current, or error-free.

Quality : All products are sourced and handled with the utmost care to ensure freshness and quality. However, due to the perishable nature of fruits, vegetables, and dry fruits, there may be variations in quality and appearance.

Images : Product images provided on our Site are for illustrative purposes only. While we aim to display products as accurately as possible, actual products may differ in appearance due to variations in color, size, and design. The images may not fully represent the product's quality, texture, or size.

Ingredients and Nutritional Information : For fruits, vegetables, and dry fruits, we provide information on ingredients, nutritional values, and any relevant dietary information. This information is sourced from manufacturers or suppliers and is intended for general guidance. It is your responsibility to review ingredient lists and nutritional information to ensure they meet your dietary needs and preferences.

Product Sourcing : We source our fruits, vegetables, and dry fruits from reputable suppliers who adhere to high standards of quality and freshness. We take measures to handle and store products properly to maintain their quality until they reach you.

Perishable Nature : Given the perishable nature of fruits and vegetables, there may be some variations in freshness and quality based on factors such as seasonality and storage conditions. We do our best to ensure that products are delivered in the best possible condition.

Storage and Handling : Products should be stored as per the recommendations provided on our Site or packaging. Proper storage helps in maintaining freshness and quality. We are not responsible for any deterioration in product quality due to improper handling or storage after delivery.

Expiration Dates : For dry fruits and other products with shelf life, we strive to provide items that are well within their expiration dates. Expiration dates are clearly marked on the product packaging. It is your responsibility to use products before their expiration dates to ensure quality and safety.

Availability : Products are subject to availability. We reserve the right to modify or discontinue products without prior notice. If a product you have ordered is unavailable, we will notify you as soon as possible and offer a suitable replacement or refund.

Customer Feedback : We value customer feedback on our products. If you encounter any issues or have suggestions regarding product quality, please contact us. Your feedback helps us improve our offerings and service.

Orders and Payments

Order Placement : To place an order, you must provide accurate and complete information, including your shipping address, payment details, and any other relevant information. By placing an order, you make an offer to purchase the products in accordance with these Terms.

Order Confirmation : After placing an order, you will receive an order confirmation Email/SMS. This confirmation does not constitute acceptance of the order. We reserve the right to accept or reject any order at our discretion.

Pricing and Payment : All prices are listed in ₹ (Rupee) and include applicable taxes unless otherwise stated. We accept various payment methods as detailed on our Site. Payment must be made at the time of order placement. Prices may be subject to change without notice.

Fraud Prevention : To prevent fraud, we may verify payment information and perform additional security checks. We reserve the right to cancel any order if we suspect fraudulent activity.

Delivery

Shipping : We offer delivery services within Delhi/NCR. Shipping costs and estimated delivery times are provided during the checkout process. Delivery times are estimates and may vary based on factors such as location, weather, and third-party carrier delays.

Service Availability We offer a next-day delivery service for eligible orders placed by before 3p.m. Orders placed after this time or on weekends and public holidays will be processed on the next business day.

Delivery Window : Next-day delivery typically occurs within 6:00a.m - 02:00p.m. While we aim to deliver within this timeframe, exact delivery times cannot be guaranteed.

Delivery Charges : Shipping fees are calculated based on your location and the weight of the products. Any applicable shipping charges will be displayed during checkout and are the responsibility of the customer.

Delivery Issues : While we strive to ensure timely delivery, we are not responsible for delays caused by external factors such as weather, transportation strikes, or incorrect delivery information provided by the customer. In the event of a delivery issue, please contact us promptly.

Returns and Refunds

Return Policy : Due to the perishable nature of our products, returns are generally not accepted. If you receive a damaged or incorrect product, please contact us within 4-5 hours of delivery with photographic, videographic evidence and your order details. We will assess the situation and offer a replacement or refund if the issue is confirmed, but the product should be in its original condition as delivered.

Refunds : Refunds, if approved, will be processed to the original payment method used for the purchase. Please allow 4-5 business days for processing. Refunds are subject to our verification and approval processes.

Exchanges : We do not offer exchanges for perishable products. Please review your order carefully before finalizing your purchase.

Customer Responsibility

Information Accuracy : You are responsible for providing accurate and complete information when placing an order. This includes shipping addresses, contact information, and payment details. We are not responsible for errors resulting from inaccurate information provided by you.

Product Inspection : Upon delivery, you should inspect the products for any visible damage or discrepancies. Any issues should be reported to us immediately. Failure to report issues in a timely manner may affect your eligibility for a refund or replacement.

Liability

Limitation of Liability : To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or products. Our liability for any direct damages is limited to the amount you paid for the affected product.

Product Safety : While we take measures to ensure the safety and quality of our products, we do not warrant that our products are suitable for all uses or that they will meet your specific requirements. It is your responsibility to ensure that products are suitable for your needs.

Intellectual Property

Ownership : All content on our Site, including but not limited to text, images, logos, and graphics, is the property of Fruitporium or its licensors. Unauthorized use of any content is prohibited. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Privacy

Data Collection : We collect and use personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our Site, you consent to our collection and use of your personal information as described in our Privacy Policy.

Changes to Terms

Modifications : We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting on our Site. Your continued use of our Site after such changes constitutes your acceptance of the revised Terms.

Governing Law

Jurisdiction : These Terms are governed by and construed in accordance with the laws of Indian Govt. Any disputes arising from or related to these Terms or your use of our Site will be subject to the exclusive jurisdiction of the courts of Indian Govt.